Privacy policy
This Privacy Policy explains how Grand Alfresco ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you access our website, grandalfresco.com (the "Site"), use our services, make a purchase, or communicate with us regarding our offerings (collectively, the "Services"). The terms "you" and "your" refer to the users of our Services, including customers, visitors, and any other individuals whose information we collect under this Privacy Policy.
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes to our practices or for legal, regulatory, or operational reasons. Revisions will be posted on the Site with an updated "Last Revised" date. Please review this Policy regularly.
How We Collect and Use Personal Information
We collect personal information about you from various sources to deliver, enhance, and secure our Services. The nature and scope of the information depend on your interactions with us.
Information You Provide Directly
When you use our Services, you may provide:
- Contact Details: Name, address, phone number, and email.
- Order Information: Billing and shipping details, payment confirmation, and order history.
- Account Information: Username, password, and security questions.
- Customer Support Information: Details you provide when contacting us for assistance.
Information We Collect Automatically
We collect Usage Data using cookies, pixels, and similar technologies, including:
- Device type, browser, and network information.
- IP address and interaction data with our Services.
Information from Third Parties
We may receive information from vendors and service providers, including:
- Payment processors for transaction details.
- Partners like Shopify for order management and website analytics.
How We Use Your Personal Information
We use your personal information for:
- Providing Services: Processing payments, fulfilling orders, arranging shipping, and managing accounts.
- Marketing and Advertising: Sending promotional materials and tailoring content.
- Security and Fraud Prevention: Detecting and mitigating potential threats or fraudulent activities.
- Service Improvement: Enhancing user experience and resolving support queries.
Cookies
We use cookies to improve functionality, analyze site usage, and customize your experience. For information on managing cookies, visit Shopify's cookie policy.
Disclosure of Information
We may disclose your information:
- To vendors providing essential services (e.g., IT, payment processing, fulfillment).
- To business and marketing partners for promotional purposes.
- To affiliates within our corporate group.
- In compliance with legal obligations or in connection with business transactions.
Your Rights
Depending on your jurisdiction, you may have rights including access, correction, deletion, and portability of your data. You may also opt out of marketing communications or manage your cookie preferences.
To exercise your rights, contact us at support@grandalfresco.com or call +1 (986) 336-2373.
Children's Data
Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information from our systems. If you believe that a child has provided us with personal information, please contact us at support@grandalfresco.com so we can promptly address the issue.
Security and Retention
While we take reasonable measures to protect your data, no system is completely secure. Retention periods depend on factors like legal obligations and the nature of your interaction with our Services.
International Data Transfers
If your data is transferred outside your country, we ensure it is protected in accordance with applicable laws, including the use of standard contractual clauses where necessary.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Store name: GRAND ALFRESCO
Company Name: MAJESTIC PATIO LLC
EIN: 37-2123690
Address: 30 N Gould Street, STE R, Sheridan WY 82801, United States
Phone Number: +1 986-336-2373
Email: support@grandalfresco.com
Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM EST
We will respond within 1 business day.
Last revised: December 2, 2024