FAQs

Welcome to Grand Alfresco’s FAQ page! We're here to assist you with answers to your questions about our products, policies, and shopping experience. If you need further help, feel free to contact us at support@grandalfresco.com or call +1(986)336-2373 during business hours.

1. Do you offer free shipping?
   Yes, we provide free standard shipping on all orders within the United States. There’s no minimum purchase required, so you can shop with confidence, knowing there are no additional shipping costs.

2. How long will it take to receive my order?

• Handling Time: 1-3 business days
• Transit Time: 4-12 business days
  This means the total delivery time typically ranges from 5 to 15 business days from when you place your order. Please note that delivery times may vary depending on your location and potential shipping delays.

3. Can I cancel my order?
   You can cancel your order anytime before it ships, free of charge. Simply contact us during business hours at +1(986)336-2373 or email support@grandalfresco.com.
   Note: Custom or made-to-order products cannot be canceled once production begins.

4. What is your return policy?
   We accept returns within 30 days of purchase for items in new and unused condition with all original tags and packaging. Returns are subject to a 25% restocking fee, except in cases of defective, damaged, or incorrect items, and customers are responsible for return shipping costs.
   To initiate a return, please contact us at support@grandalfresco.com for a Return Merchandise Authorization (RMA) number.

5. Are custom-made products refundable?
   Custom or made-to-order items are non-refundable and non-cancellable once production has begun. These products are specifically crafted for you, so please reach out to us if you have questions about your order’s customization before purchasing.

6. Do you offer exchanges?
   At this time, we do not accept exchanges. However, if you receive a defective or incorrect item, please contact us at support@grandalfresco.com, and we will assist you with a replacement.

7. What happens if my item arrives damaged or defective?
   If your item arrives damaged or defective, please reach out to us at support@grandalfresco.com as soon as possible. We’ll assist you with the return process and cover the cost of return shipping for defective products.

8. How long does it take to process a refund?
   Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, refunds are typically processed within 10 business days and credited to your original payment method.

9. Why haven’t I received my refund yet?
   If you haven’t received your refund after 10 business days, please try the following:

• Double-check your bank account.
• Contact your credit card company, as there may be a delay before the refund officially posts.
• Contact your bank, as processing times can vary.
  If you've followed these steps and still haven’t received your refund, please contact us at support@grandalfresco.com.

10. Do you ship internationally?
    Currently, we only offer shipping within the United States.

11. What payment methods do you accept?
    We accept all major credit cards, including Visa, MasterCard, and American Express. You can also pay through Google Pay and Apple Pay for a secure and convenient checkout. Additionally, we offer flexible installment options through Shop Pay for a seamless payment experience.

12. Do you offer warranties on your products?
    Yes, all our products come with a manufacturer warranty. The specifics of the warranty vary by product, so please refer to the product description or contact us if you have questions about the warranty coverage.

13. How can I check the status of my order?
    Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your order. If you have any questions about your order’s status, please contact us at support@grandalfresco.com.

14. How can I contact customer service?
    You can reach our customer service team via email at support@grandalfresco.com or by phone at +1(986)336-2373 during business hours. We’re here to assist you with any questions or concerns you may have.

Contact Us:

Store name: GRAND ALFRESCO
Company Name: MAJESTIC PATIO LLC
EIN: 37-2123690
Phone Number: +1 986-336-2373
Email: support@grandalfresco.com
Address: 30 N Gould Street, STE R, Sheridan WY 82801, United States
Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM EST

We will respond within 1 business day.