3 Tier Steps for Cold Plunge - Knotty Red Cedar

We offer free standard shipping on all orders. Order processing usually takes 1 to 3 business days before shipment. Once your order is dispatched, the estimated delivery time is 4 to 12 business days.

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice.

Read more on our Shipping & Delivery policy to be better informed. Please contact us through email at support@grandalfresco.com to get an exact estimated shipping time for your order.

Returns

• Eligibility: Items must be returned within 30 days of delivery in unused, undamaged condition, with original tags, packaging, and proof of purchase.
• Exclusions: Custom orders, clearance items, final-sale products, and gift cards are non-returnable.
• Process: Contact support@grandalfresco.com to initiate a return. Approved returns must be shipped within 7 days, and return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
• Restocking Fee: A 25% fee applies to all returns except defective, damaged, or incorrect items.

Refunds

• Processing: Refunds are issued within 10 business days after inspecting the returned item. Original shipping fees are non-refundable.
• Damaged or Incorrect Items: Report issues within 24 hours of delivery with photos for a replacement or refund.

Cancellations

• Cancel orders within 24 hours before shipping for a full refund. Shipped orders are subject to the return policy.

Every product is accompanied by its own warranty, with terms that may differ based on the brand and item. For the most precise and relevant information about the warranty for your purchase, we recommend contacting our support team directly.

If you have any inquiries or require detailed warranty information for a specific product, please feel free to reach out to us at support@grandalfresco.com. Our team is ready to assist you and offer the clarity you need.